Emjoi Customer Care

Emjoi Epilator FAQ

AP-18 Emagine

How should I use the Emagine?
To minimize discomfort, hold the skin surrounding the area you are removing hair from taut. Gently glide, do not apply pressure the Emjoi Emagine in short, quick, brush like or sweeping motions in the direction of hair growth. Note: For your protection, you unit may slow down if it is pressed too hard against the skin.
Do I always have to use my unit plugged in?
Yes. Your unit is electrically-operated and always needs to be plugged into the electrical outlet.
Can I use the Emagine on my upper lip?
Yes. It can be used to remove individual hair form the upper lip and chin but you must hold the unit so only one of the epilation heads is parallel with the skin. Do not use both of the epilation heads on the face. Hold the surrounding area taut and use a small brushing motion.
Can I use the Emagine anywhere on my face?
No. The Emagine is only intended to remove individual hair from the upper lip and chin but you must hold the unit so only one of the epilation heads is parallel with the skin. Do not use both of the epilation heads on the face. Do not use the unit like you would an electric razor on your entire face. It is only intended to be used on the upper lip and chin.
How many tweezers does the Emagine have?
the Emjoi Emagine has 72 tweezers mounted on dual opposed heads to remove a maximum amount of hair in a minimum amount of time.
Can I use this unit on my bikini line and underarms?
Yes. Before removing hair from the bikini line or underarms it is important to use a loofa sponge in a warm shower or bath to remove dead skin and prevent ingrown hairs. Since these areas can be sensitive, it is important to hold the skin taut.
Will my hair grow back as fast as it does when I shave?
No. With shaving you are cutting the hair at the surface, so it grows back quickly and leaves rough stubble. When you epilate you are removing hair from the root so it takes longer, up to 4-6 weeks, to grow back.
What can I do for ingrown hairs?
We recommend using a loofa or an exfoliation cream in the shower or bath to soften the skin and any ingrown hairs, enabling the Emjoi Emagine to remove the hair from the root. If any irritation remains for more than 3 days, discontinue use and consult with your health care provider.
Should I let someone else use my unit?
No. For sanitary reasons the Emjoi Emagine is only recommended to be used by one person.

AP-10LR Light Caress Cordless

What is the finger attachment for?
The Massaging Finger Attachment has been included to help reduce the sensation when you are removing hair.
Why does this unit have gold tweezers?
The 24 karat gold plating on the tweezers is luxurious, durable and extra gentle on the skin. Also gold is a non reactive metal and is also hypoallergenic.
Does the Emjoi Light Caress hurt?
The first time you use the Emjoi Light Caress you might feel a prickling sensation, this feeling is due to the fact you are removing hair from the root. After several uses, the tweezing action becomes more comfortable even for those with sensitive skin.
How long should I charge my unit?
Initially charge your unit for 16 hours before the first use. After each your charge your unit for 4-6 hours so it is always charged when you need it.
Can I use this unit with the cord?
Yes. Since you have the rechargeable Light Caress you can charge it and use it cordless or plug it in and use it with the cord.
How do I turn the light on?
The light will automatically come on when you turn your unit On.
Why does this unit have a light?
The light helps to illuminate hard to see hairs so you will remove them the first time

AP-10L Light Caress Corded

Do I have to use this unit with the cord?
Yes. Since you have the electrically-operated Light Caress it has to be plugged into the electrical outlet in order to work.
How long is the cord?
All the cords on the Emjoi units are between 6ft -8ft long.
Can I use the unit on my face?
Yes. It can be used to remove individual hairs on the upper lip and chin.
How do I turn the light on?
The light will automatically come on when you turn your unit On.
Does the Emjoi Light Caress hurt?
The first time you use the Emjoi Light Caress you might feel a prickling sensation, this feeling is due to the fact you are removing hair from the root. After several uses, the tweezing action becomes more comfortable even for those with sensitive skin.

AP-99 Optima

The cord of my Optima is not working. What should I do?
Do not wrap the cord of your Optima around your unit because that can cause a short in the wire. You can contact us by calling 1-888-993-6564, Monday -Friday, 9-4 EST or click on the contact us section and send us an email.
Why is there a shaving attachment?
We've included a shaving attachment to give you the option to shave or epilate. The shaver attachment has a foil head and built in long hair trimmer.
Is it waterproof?
No. Since it is electrically operated it should not be used near water.
Does it use batteries?
No. It is an electrically operated hair remover. It needs to be plugged into an electrical outlet in order to operate.
Can I use it on my face?
No. The Optima is only intended for body hair. You can use it on your legs, arms, bikini line and underarms.
How many tweezers do the Optima have?
It has 36 tweezers that are mounted on two heads that move in opposite directions, which removes hair quickly and comfortably.

AP-17LT Total Concept

Does the Emjoi Total Concept hurt?
The first time you use the Emjoi Total Concept you might feel a prickling sensation, this feeling is due to the fact you are removing hair from the root. After several uses, the tweezing action becomes more comfortable even for those with sensitive skin.
How should I hold the Emjoi Total Concept?
To minimize discomfort, hold the skin surrounding the area you are removing hair from taut. Gently glide, do not apply pressure, the unit in short, quick, brush like or sweeping strokes in the direction of hair growth. Note: For your protection, your Emjoi Total Concept may slow down, or stop operating completely if it is pressed too hard against the skin.
Can I use the Emjoi Total Concept epilator on my upper lip?
Yes. The Emjoi Total Concept is perfect for removing individual hair from the upper lip. Important: Hold the skin taut and use short brushing strokes to remove individual hair from your upper lip. The light up tweezers can also be used to remove individual hair all over the body and to groom eyebrows.
Can I use the Emjoi Total Concept anywhere on my face?
No. The Emjoi Total Concept epilator is only intended to remove hair from the upper lip and chin area. When removing hair from your upper lip and chin hold your skin taut and use short brushing motions. Do not use the unit like you would an electric shaver on your entire face. The built-in light up tweezers can be used to remove individual hair all over the face.
Can I use the Emjoi Total Concept on my bikini line and underarms?
Yes. Before removing hair from the bikini line and underarms it is important to use a loofa sponge in a warm shower or bath to remove dead skin and prevent ingrown hairs. Since these areas can be sensitive, it is important to hold the skin taut.
Will my hair grow back as fast as it does when I shave?
No. With shaving you are cutting the hair at the surface, so hair grows back quickly. When you use the Emjoi Total Concept it removes hair from the root so it takes longer, up to 4-6 weeks, to grow back.
What kind of batteries does the hair remover use?
The Emjoi Total Concept runs on 2 AA batteries, not included.
What can I do if I get ingrown hairs?
We recommend using a loofa or an exfoliation cream in the shower or bath to soften the skin and any ingrown hairs, enabling the Emjoi Total Concept to remove the hair from the root. If any irritation remains for more than 3 days, discontinue use and consult with your health care provider.
I have varicose veins; can I use the Emjoi Total Concept?
Regarding any medical issue of questions, we strongly advise you to contact your health care provider prior to use.
Should I let someone else use my Emjoi Total Concept?
No. For sanitary reasons, the Emjoi Total Concept is only intended for us by one person.
How do I turn on the light on the hair remover?
Press the Light On / Off button once to turn on the light and press once again to turn the light off.
how do I remove the Tweezers from the hair remover?
Push the Light Up Tweezers Release button down towards the epilator bottom, and then pull the tweezers out from the epilator unit.
Are the tweezers stainless steel?
Yes, for quality and durability.
How do I turn on the light on the tweezers?
Press the raised button once to turn the light on and press it again to turn the light off.

AP-98R Optimax

I have varicose veins; can I use the Emjoi OptiMax?
Regarding any medical issues or questions, we strongly advise you to consult with your health care provider prior to use.
Can I use the Emjoi OptiMax without the cord?
Yes. The Emjoi OptiMax is a rechargeable hair remover that can be used cordlessly when it is charged. If you do not have time to charge your unit you can plug it in and use it with the cord.
Why does the hair remover have two heads?
It minimizes discomfort, by stretching the skin taut, and it removes a maximum amount of hair in a minimum amount of time. The design of the Emjoi OptiMax head channels flat and short hair into the tweezer discs.
Can I use the Emjoi OptiMax on my body?
Yes. You can use the Emjoi OptiMax on your legs, bikini line and underarms. Since the bikini line and underarms are sensitive areas we recommend you to hold the surrounding skin taut to minimize discomfort.
Can I use this unit on my upper lip?
Yes. You can use the Emjoi OptiMax to remove individual hairs on the upper lip and chin but you must hold the unit so only one of the epilation heads is parallel with the skin. Do not use both sets of epilation heads on the body.
How should I hold the Emjoi OptiMax?
Hold the Emjoi OptiMax in the palm of your hand or with your fingertips. Hold the unit so the discs are at a 90° angle with the area you wish to remove hair from, both sets of pulling agents should be held flat against the skin.
Does the Emjoi OptiMax hurt?
The first time you use the Emjoi OptiMax you might feel a prickling sensation. This feeling is due to the fact that you are removing hair from the root. After several uses the tweezing becomes more comfortable.

AP-9L Epi Slim

Does it hurt?
The first time you use Emjoi Epi Slim you might feel a pricking sensation. This is because your hair is being pulled from the root. After several uses the tweezing becomes more comfortable, even for those with sensitive skin.
How can I clean the Epi Slim?
You can use the brush provided to remove hair from the tweezers. To remove residue you can use a cotton swab dipped in rubbing alcohol, that has been squeezed dry so it is not soaking wet, and brush it over the tweezers. Make sure your unit is turned OFF.
Do the blades need to be sharpened?
They are not blades they are stainless steel tweezers and they do not need to be sharpened.
Can I use the Epi Slim on my bikini line?
Yes.
Can I use the Epi Slim on my upper lip?
Yes. You can use the Epi Slim for individual hairs on the upper lip, chin and cheek area.
What kind of tweezers are they?
They are stainless steel tweezers for quality and durability.
Do I have to plug the Epi Slim in to an electric outlet?
No. The Epi Slim runs on 2 AA batteries (not included).
How many tweezers does the Epi Slim have?
The Epi Slim has 9 tweezers so it is perfect for use on the face and for touch ups on the body.

AP-96 Optimini

Can I use the Emjoi OptiMini without the cord?
No. The Emjoi OptiMini is an electrically operated unit and must be used with its adapter cord. Do not use any other cord with this unit other than the one Emjoi supplied.
Why does the hair remover have two heads?
It minimizes discomfort, by stretching the skin taut, and it removes a maximum amount of hair in a minimum amount of time. The design of the Emjoi OptiMini head channels flat and short hair into the tweezer discs.
Can I use the Emjoi OptiMini on my body?
Yes. You can use the Emjoi OptiMini on your legs, bikini line and underarms. Since the bikini line and underarms are sensitive areas we recommend you to hold the surrounding skin taut to minimize discomfort.
Can I use this unit on my upper lip?
Yes. You can use the Emjoi OptiMini to remove individual hairs on the upper lip and chin but you must hold the unit so only one of the epilation heads is parallel with the skin. Do not use both sets of epilation heads on the body.
What are the white things next to the tweezers?
They are patented hair guides to channel fine, short and flat hair into the tweezer discs.
What if my skin becomes red after using the Emjoi OptiMini?
Whenever you remove hair from the root your skin may become red or irritated. To sooth irritation you can use lotion with aloe vera or an antibiotic ointment.
Should I hold the Emjoi OptiMini like I would a standard razor?
No. Gently glide, do not apply pressure the Emjoi OptiMini is short, brush like or sweeping strokes in the direction on hair growth. For your protection the Emjoi OptiMini may slow down or stop operating completely if it is pressed to hard against the skin.

AP-9PB Gently Silken

Why do I have red bumps?
With any epilation method, the red bumps that may appear are temporarily swollen follicles. They will disappear overnight.
Does the Gently Silken hurt?
The first time you use Emjoi Gently Silken you might feel a pricking sensation. This is because your hair is being removed from the root. After several uses the tweezing becomes more comfortable, even for those with sensitive skin.
How can I clean the Gently Silken?
You can use the brush provided to remove hair from the tweezers. To remove residue you can use a cotton swab dipped in rubbing alcohol, that has been squeezed dry so it is not soaking wet, and brush it over the tweezers. Make sure your unit is turned OFF.
Can I use it on my face?
Yes. You can use the Emjoi Gently Silken for individual hairs on the upper lip, chin and cheek area.
If I do not have time to charge my Gently Silken can I use it while it is plugged in?
Yes. The Emjoi Gently Silken is a rechargeable hair remover that can be used cordlessly when it is charged or with the cord. If you do not have time to charge your unit you can plug it in and use it with the cord.
Do I need to add batteries to the Gently Silken?
No. The Emjoi Gently Silken is a rechargeable hair remover so you just need to charge it for 16-18 hours initially then 6-8 hours as needed to remove hair anywhere without the hassle or cords and batteries.
How many tweezers does the Gently Silken have?
It has 18 tweezers to remove hair quickly and comfortably from the root.

AP-9T Tweeze

Can I use this product on my body?
Yes. The Emjoi Tweeze can be used all over the body to remove nuisance hair.
Can I use the unit on my upper lip?
Yes. The Emjoi Tweeze can be used on the upper. It can also be used on the chin and cheek area on the face. It cannot be used to shape eyebrows.
Does the Emjoi Tweeze hurt?
No. The Emjoi Tweeze is painless.
Can I use it to remove hair from in between my eyebrows?
Yes. You can use it to remove hairs from in between your eyebrows only. Do not use it anywhere else near the eyebrows.
Can I use the Emjoi Tweeze to shape my eyebrows?
No. The Emjoi Tweeze cannot be used to shape arches in eyebrows
What kind of batteries does the Emjoi Tweeze take?
The Emjoi Tweeze requires 2 AAA batteries (not included).

AP-97B Intimate

What kind of batteries does the Intimate need?
2 AA batteries (not included).
Can I use it on my legs?
Yes. The Intimate is designed for use on facial hair as well as the bikini line, underarms and legs.
How can I clean the Intimate?
You can use the brush provided to remove hair from the tweezers. To remove residue you can use a cotton swab dipped in rubbing alcohol, that has been squeezed dry so it is not soaking wet, and brush it over the tweezers.
Should I hold the Emjoi Intimate like I would a standard razor?
No. Gently glide, do not apply pressure the Emjoi Intimate is short, brush like or sweeping strokes in the direction on hair growth. For your protection the Emjoi Intimate may slow down or stop operating completely if it is pressed to hard against the skin.
Do the blades need to be sharpened?
They are not blades they are stainless steel tweezers and they do not need to be sharpened.
How many tweezers does the Intimate have?
The Emjoi Intimate has 15 tweezer action discs to remove hair from the root leaving your skin smooth for up to 6 weeks.

AY-6R Prestige

Do the blades need to be sharpened?
They are not blades they are patented tweezers and they do not need to be sharpened.
Should I hold the Emjoi Prestige like I would a standard razor?
No. Gently glide, do not apply pressure the Emjoi Prestige is short, brush like or sweeping strokes in the direction on hair growth. For your protection the Emjoi Prestige may slow down or stop operating completely if it is pressed to hard against the skin.
How can I clean the Prestige?
You can use the brush provided to remove hair from the tweezers. To remove residue you can use a cotton swab dipped in rubbing alcohol, that has been squeezed dry so it is not soaking wet, and brush it over the tweezers.
What kind of batteries does the Prestige use?
The Emjoi Prestige is a cordless rechargeable epilator that has an internal battery that needs to be charged. You do not have to buy batteries and replace them constantly.
Can I use it on my legs?
Yes. The Prestige is designed to remove hair effectively on the legs, bikini line, underarms as well as individual facial hair on the upper lip and chin
Will it hurt?
The Emjoi Prestige is a virtually painless hair remover with a patented tweezer disc system that is deigned for optimal comfort when removing hair from the root. Whenever you remove hair from the root there is a prickling sensation at first that goes away after use.
How many tweezers does the Prestige have?
The Emjoi Prestige has 21 extra gentle tweezer action discs to remove hair from the root leaving your skin smooth for up to 6 weeks.

AY-5 Sin Dolor

How many tweezers does the Sin Dolor have?
The Emjoi Sin Dolor has 21 extra gentle tweezer action discs to remove hair from the root leaving your skin smooth and silky for up to 6 weeks.
What kind of batteries does it use?
None. The Emjoi Sin Dolor is a cordless and rechargeable hair remover. You can charge it and use it with the cord or plug it into the electrical-outlet and use it corded.
Can I use it all over my face?
No. The Sin Dolor is only intended to remove individual hair from the upper lip and chin but you must hold the surrounding skin taut. Do not use the unit like you would an electric razor on your entire face. It is only intended to be used on the upper lip and chin.
Why do I have red bumps?
With any epilation method, the red bumps that may appear are temporarily swollen follicles. They will disappear overnight.
Does the Sin Dolor hurt?
The first time you use Emjoi Sin Dolor you might feel a pricking sensation. This is because your hair is being removed from the root. After several uses the tweezing becomes more comfortable, even for those with sensitive skin.
How long should I charge my unit?
Initially charge your unit for 16 hours before the first use. After each your charge your unit for 4-6 hours so it is always charged when you need it.
Can I use this unit with the cord?
Yes. Since your unit is cord/cordless you can charge it and use it without the cord or plug it in and use it with the cord.

AY-5S3 Sin Dolor with Shaving Attachment

Why is there a shaving attachment?
We've included a shaving attachment to give you the option to shave or epilate. The shaver attachment has a foil head and built in long hair trimmer.
Is it waterproof?
No. Since it is electrically operated it should not be used near water.
How many tweezers does the Sin Dolor have?
The Emjoi Sin Dolor has 21 extra gentle tweezer action discs to remove hair from the root leaving your skin smooth and silky for up to 6 weeks.
What kind of batteries does it use?
None. The Emjoi Sin Dolor is a cordless and rechargeable hair remover. You can charge it and use it with the cord or plug it into the electrical-outlet and use it corded.
Can I use it all over my face?
No. The Sin Dolor is only intended to remove individual hair from the upper lip and chin but you must hold the surrounding skin taut. Do not use the unit like you would an electric razor on your entire face. It is only intended to be used on the upper lip and chin.

AP-10R Soft Caress Rechargeable

How many tweezers does the Soft Caress have?
The Soft Caress has 36 tweezers to quickly and effectively remove hair from the root.
What is the comb attachment for?
It is the massaging finger attachment to help reduce the sensation when you are removing hair.
Why does this unit have gold tweezers?
The 24 karat gold plating on the tweezers is luxurious, durable and extra gentle on the skin. Also gold is a non reactive metal and is also hypoallergenic.
Can I use it all over my face?
No. The Soft Caress is only intended to remove individual hair from the upper lip and chin but you must hold the surrounding skin taut. Do not use the unit like you would an electric razor on your entire face. It is only intended to be used on the upper lip and chin.
I have varicose veins; can I use the Emjoi Soft Caress?
Regarding any medical issues or questions, we strongly advise you to consult with your health care provider prior to use.
Can I use the Emjoi Soft Caress without the cord?
Yes. The Emjoi Soft Caress is a rechargeable hair remover that can be used cordlessly when it is charged. If you do not have time to charge your unit you can plug it in and use it with the cord.

AP-10 Soft Caress Corded

Do I have to use this unit with the cord?
Yes. Since you have the electrically-operated Soft Caress it has to be plugged into the electrical outlet in order to work.
How long is the cord?
All the cords on the Emjoi units are between 6ft -8ft long.
Can I use the unit on my face?
Yes. It can be used to remove individual hairs on the upper lip and chin.
How can I clean the Soft Caress?
You can use the brush provided to remove hair from the tweezers. To remove residue you can use a cotton swab dipped in rubbing alcohol, that has been squeezed dry so it is not soaking wet, and brush it over the tweezers.
What is the difference between the Soft Caress and Light Caress?
The Light Caress has all the features of the Soft Caress plus a built in light to illuminate hair to see hairs.

AP-9AE After Epilation Cream

When should I use the After Epilation Cream?
It should be applied after hair removal and every day for 10 days and then only 2-3 times a week until you remove hair again. Over time hair will be softer, less visible, easier to remove and slower to reappear.
Can I use this lotion all over my body?
since a lot of people have sensitive facial skin we recommend the After Epilation Cream to be used on the body only (not facial areas).
Is this the same as any other body lotion?
No. This lotion helps to reduce the appearance of unwanted hair while moisturizing the skin.

AP-3VL Power 9

Can my husband use this razor?
We have designed this razor especially for women. You husband should try the Emjoi Rollershave which is designed for men.
What is the optional exfoliation roller?
The exfoliation roller is available to smooth skin on the face and body. Each roller features 3 exfoliation cartridges: cartridge 1 for face and sensitive areas, cartridge 2 for body and cartridge 3 for rough skin.
Does it vibrate?
Yes. The Emjoi Power 9?s vibration feature improves shaving quality and massages the skin. 1 AAA battery (not included) is needed.
Is it waterproof?
Yes. The Power 9 is waterproof and great for use in the shower or bath
How many blades cartridges are included?
Each blade roller features 3 sets of blades. The unique Turn N?Click feature allows for a fresh blade when you need it.
How many blades does the Power 9 have?
Each blade cartridge on the Power 9 features 3 patented multi-angle blades.
How do the spiral windings work?
The Patented Spiral Windings are wrapped around the blades to protect the skin and glide over moles and other skin imperfections without nicks or cuts.

AP-3PC Power 9 Classic

How is this blade different than your other razors?
The Emjoi Power 9 Classic has an extra sensitive blade that is designed for sensitive skin and is idea for first time shavers.
Does it vibrate?
No. The Emjoi Power 9 Classic does not have a vibration feature. If you are looking for vibration to enhance your shaving experience please check out the Power 9.
Is it waterproof?
Yes. The Power 9 Classic is waterproof and great for use in the shower or bath
How many blades cartridges are included?
Each blade roller features 3 sets of blades. The unique Turn N?Click feature allows for a fresh blade when you need it.
How many blades does the Power 9 Classic have?
Each blade cartridge on the Power 9 features 3 patented multi-angle blades.
How do the spiral windings work?
The Patented Spiral Windings are wrapped around the blades to protect the skin and glide over moles and other skin imperfections without nicks or cuts.

AP-3VR Rolleshave

Does it vibrate?
Yes. The Emjoi Rolleshave features Subsonic Gliding Technology with 300 (appr) soft strokes per second, glides better on the skin and results in a closer, safer, faster and smoother shave.
Is it waterproof?
Yes. The Power Rolleshave is waterproof and great for use in the shower or bath.
How many blades cartridges are included?
Unique Turn N?Click feature (3 cartridges on 1 carrier) allows for a fresh blade when you need it.
How many blades does the Rolleshave have?
Each blade cartridge on the Rolleshave features 3 patented multi-angle blades.
Why is the head round?
The rounded design reaches hard to reach area under the nose and below the chin.
Is this product rechargeable?
No. It is battery-operated 1 AAA battery (not included) is needed.
What is the comb on the bottom of the blades?
That is the Exclusive Lifting Fingers Technology. It lifts and positions hair to the optimal 90° (appr) for the closest shave ever.
How do the spiral windings work?
The Patented Spiral Windings are wrapped around the blades to protect the skin and glide over moles and other skin imperfections without nicks or cuts.
Is this an electric razor?
The Emjoi Rolleshave combines all the advantages of an electric razor (fast & safe) with all the benefits of a razor blade (close & smooth) in 1 amazing razor that gives a fast, safe, close and smooth shave without foil.
What are the safety guards?
The Patented Safety Guards act as a barrier between the blades and your skin, glides over moles and other skin imperfections minimizing nicks and cuts.

AP-3RC Rolleshave Classic

Does it vibrate?
No. The Emjoi Rolleshave Classic does not have a vibration feature. If you are looking for vibration to enhance your shaving experience please check out the Rolleshave with Subsonic Gliding Technology with 300.
How is this blade different than your other razors?
The Emjoi Rolleshave Classic has an extra sensitive blade that is designed for sensitive skin and is idea for first time shavers as well as use for head shaving.
Is it waterproof?
Yes. The Power Rolleshave is waterproof and great for use in the shower or bath.
How many blades cartridges are included?
Unique Turn N?Click feature (3 cartridges on 1 carrier) allows for a fresh blade when you need it.

AP-3RS Rotoshave

Is the Emjoi Rotoshave an electric shaver?
No. The Emjoi Rotoshave is a revolutionary razor that combines the ease of use and convenience of an electric shaver with the closeness and efficiency of a razor blade.
How many blades does the Emjoi Rotoshave have?
The Emjoi Rotoshave has 9 blades that come in contact with the skin 270 times per second.
Is the razor electrically-operated?
No. The Emjoi Rotoshave is cordless and rechargeable so it can be used anywhere without the hassle of a cord.
What kind of batteries does it use?
It does not use standard batteries. Since it is cordless it has a built in rechargeable battery.
How do I charge the razor?
The Emjoi Rotoshave can be charged two ways. Plug the adapter cord into the unit and then into the electrical outlet or plug the adapter cord into the charging stand and place the unit into the charging stand.
How long does it take to charge?
Once the Emjoi Rotoshave is plugged in it will be fully charged in 1 hour.
How will I know when the razor is charged?
When fully charged the green light on the battery indicator blink.
When the razor is fully charged how long will it last?
With a full charge the Emjoi Rotoshave can be used for 30 minutes (approx).
When will I know to charge my razor?
The low battery indicator will turn red and blink to show when the battery capacity for 1 shave is left.
How many speeds does it have?
It has 2 speeds for light or heavy growth.
How do I select the speed on the Emjoi Rotoshave?
Press the motor power selector button once to turn on and set the razor to low speed (average hair growth). Press the button twice for high speed (heavy hair growth). Press the button three times to turn the unit off.
Can I use this razor on dry skin?
You must use shave cream or foam when using this razor. Wet your face and apply a small amount of shave cream or foam to the desired area.
What technique should I use while shaving (up and down, against the grain)?
Glide the Emjoi Rotoshave over the skin, there is no need to add pressure. Shave in any direction. For best results use long, smooth strokes on the chin and neck and use a circular motion on the cheek area.
The feeling while shaving is different than my other shaver. Should I be worried?
No. The first time the Emjoi Rotoshave is used the sensation will be different from that of a razor blade or electric razor. This feeling is perfectly normally and quickly disappears once your technique for the perfect shave has been achieved.
Can I use this in the shower?
Yes. The Emjoi Rotoshave is waterproof for use in the shower or bath but do not submerge it in water.
How do I clean the razor after using it?
Turn On the unit and rinse the 9-blade roller under water for 5-8 seconds. Turn the unit Off and lightly shake to remove excess moisture. Wipe the body of the unit with a clean dry cloth.
When should I replace the roller?
Replace the 9-blade roller when you feel the shaving results are not as smooth as the first few shaves.
I normally get irritated after shaving can I use the Rotoshave?
Yes. The patented spiral windings virtually eliminate irritation.
I have a few moles should I use this razor?
Yes. The Emjoi Rotoshave features patented multi angle blades with unique safety guards that glide over moles and other skin imperfections without nicks or cuts.
Can I use the Rotoshave on my chest?
The Emjoi Rotoshave is only recommended for shaving the face.
Can my wife use my razor?
No. The Emjoi Rotoshave is men?s shaver and not meant for women.

AP-94S TrimMen

How do I use the TrimMen?
Just twist the Emjoi TrimMen in the nose and ears to remove unwanted hairs.
Can I use this unit in the shower?
No. The Emjoi TrimMen is not waterproof or water-resistant and is not to be use in the shower or near water. Only use this product on clean dry skin.
Does the Emjoi TrimMen use batteries?
Yes. The Emjoi TrimMen works on 1 AAA battery (not included).
Can I use this product on my neck?
Yes. The Emjoi TrimMen is great for remove unwanted hair on the neck and for cleaning up your hairline in between haircuts.
Can I use this on my ears?
Yes. Use one side of the trimmer head to remove unwanted hair from the ears.
Why does the trimmer have blades on both sides?
The Emjoi TrimMen has a double side head to be more effective. It will cut more hair in less time. It cuts like a blade but is safe to the touch because of the patented safety guard system that ensures no cuts or irritation.
The TrimMen looks thinner than my current nose trimmer. How wide is it?
The Emjoi TrimMen is only half an inch wide. It is compact and portable.

Divine AP-17SE

Do I have to put batteries in my unit?
No the Emjoi Divine is a rechargeable epilator that can be charged and used without the cord or plugged in and used with the cord if it is not charged.
What is the comb coming out of the head for?
It is the Massaging Finger Attachment that helps reduce the sensation when you are removing hair from the root..
How many tweezers does it have?
The Emjoi divine has 36 tweezer discs to remove more hair in less time with less pain.
Does the Emjoi Divine hurt?
The first time you use the Emjoi Divine you might feel a prickling sensation, this feeling is due to the fact you are removing hair from the root. After several uses, the tweezing action becomes more comfortable even for those with sensitive skin.
How long should I charge my unit?
Initially charge your unit for 16 hours before the first use. After each your charge your unit for 4-6 hours so it is always charged when you need it.
Can I use this unit with the cord?
Yes. Since you have the Emjoi Divine rechargeable you can charge it and use it cordless or plug it in and use it with the cord.
Why does this unit have Silver?
It uses silver ion Technology to protect against damaging bacteria.
What attachments are included?
A shaving attachment is included to give you the total hair removal experience. You can shaver or epilate it is totally up to you. The exfoliation attachment is included to smooth skin on the face and body.
How many speeds does it have?
it has 2 speeds High and Low. The shaver attachment should only be used at High speed.

Divine AP-17B

What is the difference between this unit and the other Divine?
The Divine AP-17SE is a cordless and rechargeable unit that can be used with or without the cord. The Divine AP-17B is battery-operated and runs on 3 AAA batteries (not included).
Does it hurt?
The first time you use Emjoi Divine you might feel a pricking sensation. This is because your hair is being pulled from the root. After several uses the tweezing becomes more comfortable, even for those with sensitive skin.
How many tweezers does it have?
36 tweezers to quickly and comfortably remove hair from the root.
Do the blades need to be sharpened?
They are not blades they are stainless steel tweezers and they do not need to be sharpened.
What kind of tweezers are they?
They are stainless steel tweezers for quality and durability.
What is the comb thing on the head of the unit?
It is the massaging finger function to minimize pain during epilation.
How can I clean the Divine?
You can use the brush provided to remove hair from the tweezers. To remove residue you can use a cotton swab dipped in rubbing alcohol, that has been squeezed dry so it is not soaking wet, and brush it over the tweezers. Make sure your unit is turned OFF.
Can I use the Divine on my bikini line?
Yes.
Can I use the Divine on my upper lip?
Yes. You can use the Divine for individual hairs on the upper lip, chin and cheek area.